Alysha Maree Makeup

Terms & Conditions

Booking, Payment & Cancellation Policy

1. Bookings & Deposits

All bookings require a 50% deposit to secure the appointment date, time, and artist.

By paying a deposit, the Client agrees to these Terms & Conditions in full.

All deposits are strictly non-refundable and non-transferable, except where required by law or otherwise approved in writing by Alysha Maree Makeup.

Availability, including any requested artist, is not guaranteed until the deposit has been received. Late payment of a deposit may result in the booking being allocated to another available artist.

2. Payment Terms

The remaining balance must be paid as follows:

  • Weddings / Large Group Bookings (4 or more services): Full balance due 7 days prior to the booking date
  • Individual / Small Group Bookings (1–3 services): Full balance due 48 hours prior to the booking date

Failure to make payment by the required deadline may result in cancellation of the booking, with all monies paid forfeited.

Payments may be made via card or bank transfer (Australian clients only). Card payment fees apply where applicable. Bank transfer payments must include the Client's full name or email as a reference.

3. Cancellation Policy

3.1 General

All deposits are non-refundable in all circumstances, including change of mind.

3.2 Weddings & Large Group Bookings (4+ services)

Where a Client cancels, postpones, or reduces services:

  • More than 7 days prior to booking: 50% of the total booking value will be retained or payable
  • Within 7 days of booking: 100% of the total booking value will be retained or payable

3.3 Individual & Small Group Bookings (1–3 services)

Where a Client cancels, postpones, or reduces services:

  • More than 48 hours prior to booking: 50% of the total booking value will be retained or payable
  • Within 48 hours of booking: 100% of the total booking value will be retained or payable

Where cancellation fees exceed the deposit paid, Alysha Maree Makeup reserves the right to invoice the Client for the outstanding balance, payable within 3 business days.

4. Changes & Rescheduling

All changes and rescheduling requests are subject to availability.

A $50 rescheduling fee applies to any booking rescheduled within 7 days of the appointment.

If the originally assigned artist is unavailable for the new date, Alysha Maree Makeup reserves the right to allocate a different artist or treat the request as a cancellation.

Changes to booking details, including service reductions, may be treated as a partial cancellation and fees may apply in accordance with Section 3.

5. Trials

Trial bookings are non-refundable.

If the Client chooses not to proceed after a trial, all payments made remain non-refundable. Additional trials may be booked with alternative artists, subject to availability and additional fees.

6. Change of Mind

All payments made are non-refundable for change of mind.

At Alysha Maree Makeup's discretion, a credit (with no expiry) may be issued for future use, excluding lashes.

No refunds or credits are provided for lashes once purchased. Clients must advise prior to payment if they do not wish to include lashes.

7. Client Responsibilities

The Client must:

  • Provide a full and accurate booking address at least 48 hours prior to the appointment
  • Arrive on time or ensure access to the location is available at the scheduled start time
  • Ensure hair is completely dry prior to the appointment

Failure to provide required information or meet preparation requirements may result in delays, reduced service time, additional fees, or cancellation without refund.

8. Timing & Late Arrival

Alysha Maree Makeup allocates sufficient time for travel, parking, and completion of services.

If the Artist is late but services are still completed within the allocated booking time, no refund or reduction in fees will apply.

If lateness impacts the ability to complete services, Alysha Maree Makeup reserves the right to adjust or cancel services without refund.

9. Location & Travel

Any changes to the booking location may result in additional travel or parking fees and may require reassignment of an artist.

All parking costs, including hotel or valet parking, must be covered by the Client.

10. Additional Fees

Additional charges may apply, including but not limited to:

  • Clip-in extensions: $30
  • Long hair (waist-length or longer): from $20
  • Hollywood waves: $50 per person
  • Upstyles: $20 per person
  • Hair drying (if required): $60

Bookings requiring an Artist start time prior to 6am may incur an additional early start surcharge.

Clients must notify Alysha Maree Makeup in advance of any applicable requirements.

11. Artist Allocation

Where bookings are made more than 12 months in advance, Alysha Maree Makeup reserves the right to change the assigned artist if required.

In the event of illness, emergency, scheduling conflict, or other unforeseen circumstances, Alysha Maree Makeup reserves the right to substitute the originally assigned Artist with another suitably qualified Artist.

12. Force Majeure

In circumstances beyond reasonable control (including but not limited to extreme weather, illness, or government restrictions), Alysha Maree Makeup will make reasonable efforts to reschedule the booking. Any transfer of payments will be at the company's discretion.

13. Service Satisfaction

Clients must raise any concerns regarding hair or makeup services during the appointment to allow the Artist a reasonable opportunity to make adjustments. Alysha Maree Makeup is not obligated to provide refunds, credits, or compensation for concerns raised after completion of services or after the Artist has departed the booking location.

14. Allergies, Sensitivities & Liability

Clients are responsible for informing Alysha Maree Makeup of any allergies, sensitivities, skin conditions, medical conditions, or prior reactions relevant to hair or makeup services prior to the appointment.

While all reasonable care is taken in the provision of services, Alysha Maree Makeup accepts no liability for allergic reactions, sensitivities, irritation, or adverse outcomes resulting from products or services provided. Patch testing is available upon request.

15. Photography & Social Media

Alysha Maree Makeup may photograph and/or film completed services for portfolio, website, marketing, and social media purposes unless the Client advises otherwise in writing prior to the appointment.

16. Inspo / Reference Images

Reference and inspiration images are used as a guide only. Final results may vary depending on individual hair type, skin type, natural features, existing cosmetic treatments, hair condition, and product compatibility. Alysha Maree Makeup does not guarantee exact replication of inspiration images.

17. Work Environment & Client Conduct

Artists reserve the right to refuse or cease services where the working environment is considered unsafe, unhygienic, inappropriate, or where abusive, aggressive, discriminatory, or threatening behaviour occurs. In such circumstances, all monies paid will be forfeited and no refunds or credits will apply.

18. Illness & Contagious Conditions

Alysha Maree Makeup reserves the right to refuse services to any Client displaying contagious conditions including, but not limited to, cold sores, conjunctivitis, lice, fungal infections, or contagious skin conditions. In such circumstances, cancellation fees may still apply.

19. Minor Clients

Clients under 18 years of age must have consent from a parent or legal guardian to receive services.

20. Contact

All correspondence, images, and enquiries must be directed to: hello@alyshamareemakeup.com